The Application Support Unit is a service Unit which performs the following functions:

• Capacity development of internal and external staff on the use of relevant application software.

• Ensure that training management process and procedures are strictly followed and adhered to.

• Provide technical expertise and share knowledge with other team (Units) members.

• Monitor application performance and provide technical support to application software users as required.

• Learn new products and technologies outside the background experience.

• Accountable for proper development of staff.

• Provision of input to continuous service improvement with a focus to improve service delivery.

• Work closely with Unit members to ensure timely analysis and resolutions of issues raised on a day – to – day basis.

• Work as a team, communicate skillfully and effectively prioritize and manage a wild variety of task in the Institute.

• Provisions of support for users of application software e.g. MS Word, MS Excel, Power point, MS Access etc.

• Designing methods to store, analyze, utilize, and organize data.

• Sets up computer databases after identifying user needs.

• Migrate data from old systems to new system.

• Create ways to store, organize, and present data.

• Work with other departments to identify users’ needs.

• Develop manuals and conduct series of computer and ICT related trainings for education planners and managers.

• Any other business assigned.